Tuesday, November 25, 2008

Customer Relationships Management Books, Account Management EBooks, Customer Service Improvement EBook, Customer Care Excellence, Customer Loyalty

Topic Lists:

Remarkable Customer Service, Competitively Superior Customer Relationships, Global Account Management, Maximize Account Relationships, Create Strategic Partnerships, Managing Public Relations, Strategic Account Plan, Managed Account Solutions Handbook, Managing Strategic Accounts
Customer Service Improvement, Customer Service Training, Profitable Customer Relationships, Customer Strategy, Customer Care Excellence, Customer Loyalty, Effective Customer Focus, Strategic Customer Planning, Help Desk, Call Center, and Customer Service Management Books

Title Lists:

Book_Title Book_Authors Publication_Year ISBN_No
========== =========== ================= ==========

101 Ways to Build Better Relationships with Your Customers Peter R. Garber 2007 9781599960630
101 Ways to Improve Customer Service—Training, Tools, Tips, and Techniques Lorraine L. Ukens 2007 9780787982003
Award-Winning Customer Service—101 Ways to Guarantee Great Performance RenĂ©e Evenson 2007 9780814474549
Build Your Customer Strategy—A Guide to Creating Profitable Customer Relationships James G. Barnes 2006 9780471776604
Customer Care Excellence—How to Create an Effective Customer Focus, 5th Edition Sarah Cook 2008 9780749450663
Customer Loyalty Guaranteed—Create, Lead, and Sustain Remarkable Customer Service Chip R. Bell and John R. Patterson 2007 9781598694680
Customer Service in an Instant—60 Ways to Win Customers and Keep Them Coming Back Keith Bailey and Karen Leland 2008 9781601630131
Customer Service Training Maxine Kamin 2006 9780750663632
Developing Competitively Superior Customer Relationships—Consortium Learning Forum Best-Practice Report American Productivity & Quality Center 2004 1932546294
Global Account Management—A Complete Action Kit of Tools and Techniques for Managing Big Customers in a Shrinking World Peter Cheverton 2006 9780749445386
Key Account Management In Financial Services—Tools and Techniques for Building Strong Relationships with Major Clients Peter Cheverton, Tim Hughes, Bryan Foss and Merlin Stone 2005 0749441879
Knock Your Socks Off Answers—Solving Customer Nightmares & Soothing Nightmare Customers Kristin Anderson and Ron Zemke 1995 0814478840
Managing Customer Relationships—A Strategic Framework Don Peppers and Martha Rogers 2004 047148590X
Mastering Your Key Accounts—Maximize Relationships; Create Strategic Partnerships; Increase Sales Stephan Schiffman 2007 9781593375348
Public Relations For Dummies, 2nd Edition Eric Yaverbaum, Robert Bly and Ilise Benun 2006 9780471772729
Strategic Customer Planning—How to Develop and Implement a Strategic Account Plan, Second Edition Alan Melkman and Ken Simmonds 2006 9781854183880
Successful Global Account Management—Key Strategies and Tools for Managing Global Customers Samuel J. Reese, Nick Speare and Kevin Wilson 2002 9780749436049
The Best Service is No Service—How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs Bill Price and David Jaffe 2008 9780470189085
The New Managed Account Solutions Handbook—How to Build Your Financial Advisory Practice Using Managed Account Solutions Stephen D. Gresham and Arlen S. Oransky 2008 9780470222782
The PR Practitioner's Desktop Guide Caroline Black 2001 1854182609
The Seven Keys to Managing Strategic Accounts Sallie Sherman, Joseph Sperry and Samuel Reese 2003 9780071417525

For more Information:
Customer Relationship Management & Account Management Best Practices
Customer Service Improvement, Profitable Customer Relationships, Maximize Account Relationships, Create Strategic Partnerships, Customer Care Excellence, Customer Loyalty,



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