Showing posts with label Learning Corner - Communication Skills. Show all posts
Showing posts with label Learning Corner - Communication Skills. Show all posts

Monday, September 28, 2009

How to detect lie by observing High Stress and the Sympathetic Nervous System.

0 comments
You can detect lie by observing High Stress and the Sympathetic Nervous System.

There are inward and outward signs of this activity. Inwardly, the signs are the jittery, hypersensitive feeling signaling you are poised for action. Due to the lack of blood to the digestive system, you may get butterflies or a sick feeling. Your heart races with blood leaving the skin so you get the feeling of a high core temperature and cool skin (that is, you feel clammy). Your breathing is elevated, but constricted, so your heart and lungs race. This increased metabolism—as much as 100 percent—results in you feeling flushed and hot. Your focus becomes narrow and your hearing directed to the target. You can hear your heartbeat. Your mind recedes into the primitive state and emotions come to the fore. This explains why so many people cry when confronted and angry. Don’t perceive this as weak or fragile.


Outwardly, there are noticeable signs as well:
 The body’s decision to take blood from the skin results in a pallid complexion.
 Being part of the digestive system, the mucosa of the lips and mouth have dramatically reduced blood flow; lips and other mucosa shrink, resulting in pale thin lips and drooping lower eye lids.
 The increased heart rate may show in the pounding of the chest or rise and fall of the shoulders.
 Hands may shake in response to increased metabolism.
 Increased need for air results in flared nostrils and audible breathing.
 The eyes have focused on the cause of the stress and this can result in a squint or wide-open eyes, depending on the situation.
 The brow clinches and draws downward. Lips tighten to a thin colorless line.
 Shoulders draw higher in preparation for defense or escape.
 The body’s increased need for glucose can start to scavenge from the mucosa and leave white residue in the corners of the mouth.
 Elbows go close to the ribs.
 Palms turn down and the hands close to form fists. In extreme terror this can go even further, resulting in the elbows drawing to the ribs and the hands moving to protect the face, in a reflexive effort to protect the area around the vital organs—oddly enough, leaving the top of the head unprotected.
 The increased need for cooling causes the body to sweat, and in this sweat are massive amounts of by-products; the fight-or-flight body odor is noticeable.
 Ultimately, the person collapses.

Share/Save/Bookmark

Saturday, May 23, 2009

Dealing effectively with Different and Difficult People.

0 comments
Here are some of the common sense tips on how to deal with difficult people:
 Focus on win/win solutions, providing the other parties with something they need.
 Explain how your suggestions are for the betterment of the company and will help in daily jobs.
 Keep communication on an open, honest, professional level and not be drawn into the toxic conversation.
 Try to understand their viewpoint and cooperate with them, but sometimes you must stand firm and indicate that these are the rules and they need to abide by them.
 Listening and trying to solve their problems.
 Active listening and showing support by echoing back their issue to demonstrate understanding prior to resolving the issue.
 Face-to-face communications are more effective when resolving conflicts.
 Make the issue about the facts and remove emotions as much as possible.
 Difficult people should be treated as any other challenge. As in the game of chess, when it appears difficult, you must continue and get more creative to make things go the way that will be most beneficial to the organization.
 It may be necessary to find other people who share your viewpoint to collaborate with, recognizing that this particular individual may never support your initiatives.
 Adjust communication based upon their personality style, as the security leader is part psychologist. Try to understand their style, determine if they are analytical, visual, or broad perspective-oriented and then try to match the style which makes them most comfortable.
 Engage them and make them part of the process.
 Try to understand the motivations that contributed to their point of view and understand the challenges that they may be facing.

Share/Save/Bookmark

Wednesday, March 25, 2009

Body Language Essentials. Mastering the Unspoken Language. The Art of Speaking Without Saying A Word.

0 comments
Mastering the Unspoken Language
Be aware of the body language messages you are sending to other—and those that are being sent back—because, just like a picture, your actions are worth a thousand words.

Speaking Without Saying A Word: Internal Messaging
Following is a list of internal messages that may be sent and the body language associated with each.

1. Confidence and Authority
 Holding hands behind back with chin thrust forward
 Proud, erect body stance
 Continuing eye contact
 Smiling inwardly
 Tipping back in a chair
 Steepling (the higher the hands the greater the confidence)

2. Rejection and Doubt
 Touching and rubbing the nose
 Squinting or rubbing eyes
 Arms and legs crossed
 Cleaning throat
 Hand rubbing or ear tugging
 Raising an eyebrow

3. Boredom and Indifference
 Head in hand
 Drooping eyelids
 Slouching
 Tapping of foot or fingers
 Feet swinging
 Bland stares
 Little eye contact
 Slack lips

4. Reassurance
 Pinching the fleshy part of the hands
 Gently rubbing or caressing some personal object such as a ring, watch, or necklace

5. Openness
 Open hands
 Unbuttoned shirt collar
 Taking coat off
 Moving closer
 Leaning forward
 Uncrossed arms and legs

6. Evaluation
 Sitting in front of chair with upper torso projected forward
 Slightly tilted head
 Hand to cheek gesture; head is often supported by the hand
 Stroking the chin or pulling on beard

7. Defensiveness
 Rigid body
 Arms or legs crossed tightly
 Minimal eye contact with occasional sideways glance
 Darting glances
 Pursed lips
 Head down with chin against chest
 Fists clenched
 Leaning back in chair

8. Acceptance
 Spreading hands held to chest (for men)
 Moving closer to the other person
 Head nodding forward and smile

9. Critical Evaluation
 Body drawn back
 One hand on cheek
 Chin in palm with index finger along side of nose or face and remaining fingers under mouth

10. Suspicion and Secrecy
 Failing to make eye contact or resisting glances
 Glancing sideways at you by turning the body slightly away
 Rubbing or touching the nose
 Squinting or peering over glasses

11. Frustration
 Tightly clinched hands
 Hand wringing
 Rubbing back of neck
 Controlled, short breathing
 Blind staring
 Running hands through hair
 Stamping a foot
 Pacing

12. Nervousness
 Clearing throat
 Hand-to-mouth movements
 Covering mouth when speaking
 Darting eyes or little eye contact
 Twitching lips or face
 Playing with objects and fidgeting
 Shifting weight while standing
 Tapping fingers and pacing
 Plucking at collar or ringing neck with finger inside shirt collar
 Incongruent laugh

13. Controlled Anger
 Wrists gripped behind the back
 Crossed and locked ankles
 Fists clenched
 Pupils contracted
 Lips closed or pursed

14. Enthusiasm
 Small upper or inward smile
 Erect body stance
 Hands open; arms extended
 Eyes wide and alert
 Lively and bouncy

15. Anger
 Body rigid
 Fists clenched
 Lips closed and held in a tight thin line
 Continued eye contact
 Squinting of eyes (sometimes)
 Flaring of nostrils

16. Readiness
 Leaning forward in a chair in an open posture
 Hands possibly placed mid-thigh
 Relaxed, but alive
 Facial expression bright
 Standing with hands on hips, feet slightly spread

Share/Save/Bookmark

Recent Posts

Make Money Profit

Smart Money Success. Financial Success. Business Success.

Online Success Center. Professional Resources for Online Success.

Yahoo MyWebLog Recent Viewers

Business & Life Success Resources Centre

Support Us

1. Rate Me 5 STARS-->

2. Favourite my Blog --> Add to 

Technorati Favorites
3. Vote me --> Top Blogs
4. Vote me -->Blogroll.net
5. Just Click this one only--> the best
6. Just Click this one only --> Blog Directory
7. Click "HOME" -->
8. Rate me --> blog search 

directory
9. Rate Me --> Rate My Blog

Verified Blog

Total Pageviews

 

Learning Corner.Engineering Books.Management EBooks.Business Books.Computer Book.Discount Bookstore. Copyright 2008 All Rights Reserved Revolution Two Church theme