Topic Lists:
Managing Services, Service Business, Services Delivery, Service-Oriented Strategy, Customer–Focused Service Strategy, Integrated Services Management And Marketing, Professional Service Competitiveness, Service Offering, Service Organizations, Service Productivity Measurement, Managing Service Culture
Title Lists:
Book Title Book Authors Publication Year ISBN No
========== =========== ================= ==========
Managing Services Alan Nankervis 2005 0521606519
Service Management And Marketing—Customer Management In Service Competition, Third Edition Christian Grönroos 2007 9780470028629
The Professional Services Firm Bible John Baschab and Jon Piot 2004 0471660485
For more Information:
Business Services Excellence
Integrated Services Management, Services Delivery, Differentiated Service Offering, Service-
Oriented Strategy,
Managing Services, Service Business, Services Delivery, Service-Oriented Strategy, Customer–Focused Service Strategy, Integrated Services Management And Marketing, Professional Service Competitiveness, Service Offering, Service Organizations, Service Productivity Measurement, Managing Service Culture
Title Lists:
Book Title Book Authors Publication Year ISBN No
========== =========== ================= ==========
Managing Services Alan Nankervis 2005 0521606519
Service Management And Marketing—Customer Management In Service Competition, Third Edition Christian Grönroos 2007 9780470028629
The Professional Services Firm Bible John Baschab and Jon Piot 2004 0471660485
For more Information:
Business Services Excellence
Integrated Services Management, Services Delivery, Differentiated Service Offering, Service-
Oriented Strategy,
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