Saturday, July 11, 2009

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No Book Title Authors Publication Year ISBN No
== ====== ===== ========== ==========

1 Customer Care Excellence—How to Create an Effective Customer Focus, 5th Edition Sarah Cook 2008 9780749450663
2 Customer Obsession—How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing AbaetĂȘ de Azevedo and Ricardo Pomeranz 2008 9780071497046
3 The New Managed Account Solutions Handbook—How to Build Your Financial Advisory Practice Using Managed Account Solutions Stephen D. Gresham and Arlen S. Oransky 2008 9780470222782
4 Preventative Maintenance Terry Wireman 2008 9780831133009
5 The Little Black Book of Maintenance Excellence Daniel T. Daley 2008 9780831133740
6 Making Change Happen—Implementing Business Change—A Practical Guide Jane Northcote 2008 9780955776007
7 The Change Handbook—The Definitive Resource on Today's Best Methods for Engaging Whole Systems, Second Edition Peggy Holman, Tom Devane and Steven Cady 2007 9781576753798
8 Thriving Through Change—A Leader’s Practical Guide to Change Mastery Elaine Biech 2007 9781562864644
9 Organization Design—A Practical Methodology and Toolkit Ronald J. Recardo 2008 9781599961521
10 Reframing Organizations—Artistry, Choice, and Leadership, Fourth Edition Lee G. Bolman and Terrence E. Deal 2008 9780787987985
11 The Five Most Important Questions You Will Ever Ask About Your Organization—An Inspiring Tool for Organizations and the People Who Lead Them Peter F. Drucker 2008 9780470227565
12 The Fractal Organization—Creating Sustainable Organizations with The Viable System Model Patrick Hoverstadt 2008 9780470060568
13 The Organization of the Future 2—Visions, Strategies, and Insights on Managing in a New Era Frances Hesselbein and Marshall Goldsmith (eds) 2009 9780470185452
14 Executive Stamina How to Optimize Time, Energy, and Productivity to Achieve Peak Performance Marty Seldman and Joshua Seldman 2008 9780470222904
15 No Magic Bullet — Seven Steps to Better Performance Joe Willmore 2009 9781562865092
16 Winning with Accountability—The Secret Language Of High-Performing Organizations Henry J. Evans 2008 9780981924205
17 Engaging the Hearts and Minds of All Your Employees—How to Ignite Passionate Performance for Better Business Results Lee J. Colan 2009 9780071602150
18 High Performance with High Integrity Ben W. Heineman Jr. 2008 9781422122952
19 Balanced Scorecard—Step-By-Step for Government and Nonprofit Agencies, Second Edition Paul R. Niven 2008 9780470180020
20 The Diversity Scorecard—Evaluating the Impact of Diversity on Organizational Performance Edward E. Hubbard 2004 9780750674577
21 Balanced Scorecards and Operational Dashboards with Microsoft Excel Ron Person 2009 9780470386811
22 Measuring Organizational Performance—Metrics for Entrepreneurship and Strategic Management Research Robert B. Carton and Charles W. Hofer 2006 9781845426200
23 Relevance—Hitting Your Goals by Knowing What Matters David Apgar 2008 9780787997595
24 Six Sigma Business Scorecard—Ensuring Performance for Profit, Second Edition Praveen Gupta 2007 9780071479431
25 The Trainer's Balanced Scorecard—A Complete Resource for Linking Learning and Growth to Organizational Strategy Ajay M. Pangarkar and Teresa Kirkwood 2009 9780787996581
26 Spend Analysis—The Window into Strategic Sourcing Kirit Pandit and H. Marmanis 2008 9781932159936
27 Designing for the Digital Age—How to Create Human-Centered Products and Services Kim Goodwin and Alan Cooper 2009 9780470229101
28 Packaging Sustainability—Tools, Systems, and Strategies for Innovative Package Design Wendy Jedlicka 2009 9780470246696
29 Commercialization of Innovative Technologies—Bringing Good Ideas to the Marketplace C. Joseph Touhill, Gregory J. Touhill and Thomas A. O'Riordan 2008 9780470230077
30 The Product Manager’s Desk Reference Steven Haines 2009 9780071591348
31 The Simply Lean Pocket Guide—Making Great Organizations Better Through Plan-Do-Check-Act (PDCA) Kaizen Activities Don Tapping 2008 9780979288777
32 Six Sigma—Continual Improvement for Businesses—A Practical Guide William Truscott 2003 9780750657655
33 Operational Risk Management—A Case Study Approach to Effective Planning and Response Mark D. Abkowitz 2008 9780470256985
34 No Excuses—A Business Process Approach to Managing Operational Risk Dennis I. Dickstein and Robert H. Flast 2009 9780470227534
35 The Complete Guide to Sarbanes-Oxley—Understanding How Sarbanes-Oxley Affects Your Business Stephen Bainbridge 2007 9781598692679

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