It is a process that implies that gaining greater awareness about what you are thinking and feeling leads to greater skill in being able to read and interpret what is going on around you. And the more adept you are at sensing what others are thinking and feeling, the better equipped you will become at knowing what messages to send to people who work for you, and how to frame them. The skill involved in this process is called empathy.
Empathy is defined simply as:
“The capacity to understand and respond effectively to the unique experience of another.”
Given this definition, it is evident that empathy includes three main components: understanding, responding effectively, and a focus on the unique circumstances of people and situations. Let’s look at each of these three components separately.
The Difference Between “Sympathy” and “Empathy”
The author of the aboved writing: Stephen E. Kohn