Topic Lists:
Salesforce.com, Microsoft CRM, Electronic Customer Relationship Management, CRM Handbook, Customer Loyalty and Profitability
Title Lists:
Salesforce.com For Dummies, 2nd Edition
Electronic Customer Relationship Management
Microsoft CRM 3 for Dummies
Customer Relationship Management Systems Handbook
The Ultimate CRM Handbook—Strategies and Concepts for Building Enduring Customer Loyalty and Profitability
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