Six steps of Effective Counseling. Learn two types of Counseling.

There are six steps of effective counseling:
1. Identify the problem. Make sure that you really know the problem. Analyze the forces influencing the behavior. Determine which of these forces you have control over and which of the forces the employee has control over. Determine if the force has to be modified, eliminated, or enforced.
2. Plan, coordinate, and organize the session. Determine the best time to conduct the session.
3. Conduct the session using sincerity, compassion, and kindness. This does not mean you cannot be firm or in control.
4. During the session, determine what the employee believes causes the counterproductive behavior and what will be required to change it.
5. Try to maintain a sense of timing as to when to use directive or non-directive counseling. (See below for definitions.)
6. Using all the facts, make a decision and/or a plan of action to correct the problem. If more counseling is needed, set a firm date and time for the next session.
There are also two types of counseling—directive and non-directive. In directive counseling, the counselor identifies the problem and tells the person being counseled what to do about it. In non-directive counseling, the person being counseled identifies the problem and determines the solution with the help of the counselor. The counselor has to determine which of the two types, or some appropriate combination, to apply to each situation. Whichever approach is chosen, a workplace counseling session will be most effective if you keep in mind the following guidelines:
? Move the individual being counseled toward an action outcome.
? Know when to refer the person to someone else—for example, the Human Resource Department.
? Avoid becoming personally involved.
? Avoid being judgmental.
? Keep asking questions.
? Make sure that you use active listening techniques.

Six steps of Effective Counseling. Learn two types of Counseling.

4 easy ways to help others in the workplace. Counseling in the Workplace.

Counseling in the Workplace

There are basically four types of strategy for helping others in the workplace:
 Giving advice: making suggestions about courses of action another person can, and possibly should, take, looking at the situation from your perspective.
 Direct action: taking action yourself to provide for someone else's needs—for example, stopping a fight.
 Counseling: helping someone explore a problem so that they can decide what to do about it.
 Teaching: helping someone acquire knowledge and skills you think they will need.

Counseling in the workplace can be used for:
 Participants in work-related courses who wish to do personal work on a related matter
 People who wish to talk over personal or work-related problems in complete confidence with someone
 People who are facing redundancy or career changes
 People who have suffered trauma

Counseling has a powerful, long-term impact on people and organizational effectiveness. It involves talking with a person in a way that helps that person solve a problem or helps create conditions that will cause the person to improve their behavior. It involves thinking, implementing, and knowing human nature, timing, sincerity, compassion, and kindness. It is much more than simply telling someone what to do about a problem.

4 easy ways to help others in the workplace. Counseling in the Workplace.